I’m John Mark—
researcher,
designer,
and
strategist.
I’m driven by a passion for solving the most pressing customer challenges. I excel at rallying teams, gaining deep insights into problems, and guiding stakeholders toward solutions that benefit both people and businesses.
Design rooted in service.
My career began in the Peace Corps, and while I’ve since moved beyond public service, I still believe that all product and design work should serve people. Whether in social services, agriculture, finance, or insurance, my focus has always been on delivering better outcomes for individuals. Business results naturally follow.
Over the past 7 years, I’ve led design research and strategy across finance, insurance, and nonprofit sectors. At JPMorgan Chase, I focused on UX research for Connected Commerce and BNPL initiatives. At Updater, I led design research for property management software. At Principal, I served as a Senior Experience Strategist, helping to reshape customer experiences with human-centered solutions that improved user satisfaction and engagement. My experience spans program design, customer experience, and service design, consistently delivering results that align with both customer needs and business goals.